Privacy and Information Policy

The information below comprises a summary of the privacy and information policies within RestoreHealth and all other practitioners and their agents working within the Restore Health network. A shared Electronic Medical Record (EMR) is used by practitioners and their agents working at Restore Health. Only those practitioners or their agents involved in the patient’s care are authorized to access a patient’s medical record.

Collection of Personal Health Information

We collect personal health information about you directly from you, from the person acting on your behalf, or from your referring healthcare provider. The personal health information that we collect may include, for example, your name, date of birth, address, Ontario Health Card number (OHIP), relevant medical/laboratory history (such as ferritin and hemoglobin values), and records of your virtual consultations and care plans. Occasionally, we collect personal health information about you from other sources (such as external labs or hospitals) if we have obtained your consent to do so or if the law permits.

Uses and Disclosures of Personal Health Information

We use and disclose your personal health information to:

  • Treat and care for you (including virtual specialist evaluations and prescribing IV iron therapy)

  • Coordinate and seamlessly transfer your treatment plan and prescription to a verified local community infusion clinic near you

  • Secure payment for your treatment and care (from OHIP, your private insurer, or other funding programs)

  • Plan, administer, and manage our internal operations

  • Conduct risk management and quality improvement activities

  • Comply with legal and regulatory requirements

  • Fulfill other purposes permitted or required by law

Our Technology Commitments (Virtual Care & AI Scribes)

  • Virtual Care: All clinical consultations are conducted over secure, encrypted, PHIPA-compliant video and audio platforms to protect your privacy from your home.

  • AI Scribing: Our practitioners may utilize secure, medically-optimized AI scribing tools during consultations to assist in generating accurate clinical notes for your EMR. These tools operate under strict data-isolation protocols, do not store your identifiable conversations, and do not use your data to train public models. All notes are fully reviewed and verified by your specialist.

Your Choices

You may access and correct your personal health records, or withdraw your consent for some of the above uses and disclosures by contacting our Privacy Office (subject to legal exceptions).

Important Information

  • We take strict physical, administrative, and technological steps to protect your personal health information from theft, loss, and unauthorized access, copying, modification, use, disclosure, and disposal.

  • We conduct regular audits and monitor our digital systems to manage and ensure ongoing privacy compliance.

  • We take steps to ensure that everyone who performs services for us (including our clinical staff and verified technology vendors) protects your privacy and only uses your personal health information for the explicit purposes you have consented to.

Contact Us

For more information about our privacy practices, to review your records, or to raise a concern, please contact our Privacy Officer at 416-943-9070